- Greeting and guiding guests to their tables - Providing customers with menu and further explanations if required - Monitoring the table rotation and making sure that each member of the wait staff gets a fair amount of tables - Keeping track of which tables are cleaned and available for new guests - Answering phone calls, taking reservations and take-out orders, ensuring the group's requirements are met and quests have been provided with relevant information and assisted in details - Paying attention to special requests, cooperating with relevant colleges and departments in charge - In orded to create unforgettable experience, being enthusiastic with positive attitude to each customer

- To provide courteous, professional, efficient and flexible service at all times - To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work - To arrange professional business translator and interpreter. - To reconfirm flight tickets and handle flight arrangements. - To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures. - To handle foreign exchange transactions according to standard procedures. - To maintain regular contact with long stay and suite guests so as to ensure their stay is an enjoyable one, report guest’s feedback to immediate supervisor. - To follow up on guest comment and complaints.

- Fuel, food, materials consumption control - Take record on daily basis of any medical, food and drugs needs in accordance with each department - Assist in planning and purchasing on both current time and for a vast following period excluding any scale limits - Provide continuous readjustments in purchasing to be done upon nearest period in accordance with update prices and local legislation changes -Continuous economical planning and analysis of units activities - Being knowledgeable of any write-off norms and carry them out to each department and executive colleagues to fix an accurate reports on monthly basis - Taking on the full responsibility and provide any necessary information to checking and control executives - Tasks urgent execution of State Medical Department placed in Kiev - To comply with local legislation as required

- Oversee and direct the day to day operation of Front Office Department - Maintain the overall efficiency of standards set - Booking and placement of the guests - Task preparing and departments activity control -Promote positive work environment ,cooperative working climate, maximizing productivity and quality - Handling quests complaints fallowing instant pacification procedures and insuring quests satisfaction - To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced -Anticipating and monitoring quests needs, reactions and confer frequently with management to ensure quests satisfaction - Communicate reservation/cancellation changes to management as they arise throughout the shift - Successful completion of the training process, attending training and meetings when and where required - Be flexible and extend job duties to carry out any other reasonable duties -Be committed to the quality and exceptional results

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